Privacy Policy

1. Company Information

Dilling Air Conditioning & Heating ("Company," "we," "us," or "our") is a licensed HVAC contractor operating in Bucks and Montgomery Counties, Pennsylvania. This Privacy Policy describes how we collect, use, and protect information you provide when using our online quote tool and website.

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: First name, last name, email address, and phone number.
• Property Information: Home address, square footage, number of bedrooms, and property details relevant to HVAC sizing.
• System Preferences: HVAC system type, efficiency preferences, ductwork condition, and financing interest.
• Usage Data: IP address, browser type, pages visited, and referring URLs collected automatically via cookies and analytics tools.

3. How We Use Your Information

• To generate and deliver your HVAC installation price estimate.
• To contact you via phone, email, or SMS regarding your quote and scheduling.
• To schedule your free in-home comfort advisor visit.
• To improve our services and website experience.
• To send marketing communications (you may opt out at any time).
• To comply with applicable laws and regulations.

4. SMS & Telephone Communications — TCPA Compliance

By providing your phone number, you expressly consent to receive calls and/or SMS text messages from Dilling Air Conditioning & Heating at the number provided, including messages sent via automated dialing systems or pre-recorded voice messages, regarding your quote, scheduling, and related services.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message or by calling us directly at (267) 227-1109. For help, reply HELP or contact us at contactus@dillinghvac.com.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and Pennsylvania state telemarketing laws.

5. Cookies & Tracking Technologies

We use the following tracking technologies:

• Facebook Pixel: For advertising attribution and retargeting on Meta platforms.
• Microsoft Clarity: For session recording and heatmap analytics to improve user experience.
• CallRail: For call tracking and attribution to measure marketing effectiveness.
• Hyros: For advanced advertising attribution across channels.
• Google Analytics / Tag Manager: For website traffic and behavioral analytics.

You may manage cookie preferences through your browser settings. You can also disable non-essential analytics and advertising technologies on this site at any time from Your Privacy Choices. We honor Global Privacy Control (GPC) browser signals automatically and treat them as a valid opt-out request.

6. Third-Party Sharing

We do not sell your personal information for money. We do share limited information with advertising and analytics partners, which may be considered “sharing” for targeted advertising under state privacy laws — you can opt out at Your Privacy Choices. We may share your information with:

• Service providers who assist in our business operations (CRM, scheduling, marketing platforms).
• Legal authorities when required by law or to protect our rights.
• Business successors in the event of a merger or acquisition.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Your Rights (Pennsylvania & Federal)

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Opt out of the sale or sharing of your personal information for targeted advertising, including via Global Privacy Control.
• Not be discriminated against for exercising any privacy right.
• Lodge a complaint with applicable regulatory authorities.

We respond to verifiable consumer requests within 45 days. Submit a request by email, by phone, or through Your Privacy Choices.

To exercise your rights, contact us at contactus@dillinghvac.com or (267) 227-1109.

8a. Consent Records & Data Retention

When you check a consent box on any form on this site, we record the exact consent language shown to you, the consent version, the page URL, a timestamp, your browser user agent, and your IP address. This record is retained for at least five (5) years as evidence of consent, as required for telephone and text message compliance.

Quote, appointment, and service records are retained for as long as needed to provide services and meet legal, tax, warranty, and recordkeeping obligations, then deleted or anonymized. Withdrawing consent stops future marketing contact but does not delete the consent record itself, which we must retain as compliance evidence.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date.

11. Contact Us